Terms and Conditions
Check In and Check Out
Check in is from 3pm and check out is before 11am. Early check in or late check out may be available subject to availability. There is a ₹1000 charge for early check in or late check out, and this must be arranged with the hotel directly either by telephone or email. We reserve the right to charge the card on your booking for a ₹1000 late check out fee if you remain in your room after the standard check out time of 11am.
Car Parking
All Roadchef sites allow a 2 hour parking period free of charge. Any parking over 2 hours at any time of the day is chargeable, with overnight parking charges ranging from ₹1000 to ₹2000. Hotel guests may register up to one vehicle per adult occupant for free parking during the length of your stay. It is the responsibility of the driver of the vehicle to ensure the vehicle registration number is entered accurately into the touchscreen device at Hotel Reception within 2 hours of arrival at the site. Penalty Charge Notices are issued to all vehicles not registered on the touchscreen, and Roadchef takes no responsibility for the untimely or inaccurate entry of vehicle registration numbers.
Pets
We are a pet-friendly hotel. There is a ₹1000 charge per pet, per stay (up to a maximum of seven nights) which is payable on check-in. For stays longer than seven nights, an additional charge of ₹1000 per pet will be required for every seven nights within the reservation, or part thereof. Please advise the hotel directly if you are bringing any pets so we can ensure we allocate a suitable room. There is a maximum of three pets per room, and the hotel reserves the right to use the security deposit or to charge the card details held to cover the cost of any damage to the room or any part of the hotel premises, or to cover the cost of any deep cleaning that is required due to any actions of any pets brought into the hotel.
Payment
Payment due dates will vary based on the type of reservation made. Standard bookings will be payable on arrival, whereas advanced purchase/discounted rates will be payable at the point the reservation is made. Advanced Purchase Rate is non-refundable under any circumstances. See your reservation details for further information. If payment does not reach us at the required time, we reserve the right to suspend or cancel any booking made. Payment should be made in Indian Rupees by credit or debit card. Cash, cheques, and bank transfers will not be accepted.
For Advance Purchase bookings and various promotional offers, the total cost of stay is payable in full at the time of booking. Failure to provide a valid credit/debit card detail for the booking will result in an automatic cancellation of the booking. Advance Purchase Reservations are non-cancellable and non-amendable. In the event of cancellation or no-show, no refund will be given. Name on the reservation must be the same as the credit cardholder's name, and the same individual must check in for the stay. The credit/debit card used to book the Advance Purchase rate must be presented at the time of check-in. If you are paying for someone else, please contact our Central Reservations office prior to the arrival of the guest.
For standard or flexible bookings, we reserve the right to charge the card used to guarantee the reservation prior to arrival for circumstances including but not limited to planned system downtime during arrival periods, suspected fraudulent activity, and ascertaining valid payment details. In these circumstances where payment is obtained prior to arrival, your cancellation and flexibility rights are not impacted, and all funds will be refunded in the event of a valid cancellation.
Your Right to Cancel
The cancellation policy varies depending on the type of rate you have booked and the method of booking. Please refer to your original booking confirmation for details. Any cancellation request should be made via your original method of booking, for example, through the website used to make your booking or via phone to the hotel if you made your booking directly with the hotel.
Our Right to Cancel
We may cancel your reservation if an event outside of our control (including but not limited to industrial action, staff and/or guest health epidemic, explosion, fire, flooding, failure of power and/or water supplies, or emergency evacuation) means that we are unable to make your room available to you. In this case, we will contact you to let you know as soon as possible and:
- If you have already paid for your room, we will refund your payment to you.
- If you have not yet paid for your room, you will not have to make any payment to us.
Credit/Debit Card Pre-Authorisation
Upon arrival at the hotel, a pre-authorisation of a debit or credit card will be required before a reservation can be checked in. No funds will be taken from your account unless additional charges are incurred through additional cleaning, damage, or theft from the hotel.
The hotel reserves the right to charge the card details held to cover the cost of any damage to the room or any part of the hotel premises, or to cover the cost of any deep cleaning that is required due to any actions of any occupant or guest of an occupant, including smoking. For further information, please see the terms on your Registration Card at check-in or other sections of these terms and conditions.
Smoking
Smoking (including the use of e-cigarettes) is not permitted in any hotel other than in the designated smoking areas outside of the hotel. You must not smoke in any of our hotel rooms or public areas or interfere with our fire detection systems. If you do so, this will be regarded as a breach of the terms and conditions of your stay. Smoking in hotel rooms or public areas will result in a ₹8000 fine. We also reserve the right to terminate your booking and charge your payment card with: (1) the cost of specialist cleaning, (2) repair or replacement of fire detection equipment, (3) the cost of the room for any period it is unusable, and (4) our administrative expenses.
Room Keys
All room keys must be returned to us on check-out. If a key is not returned, has been lost, or has been damaged, we may charge you for a replacement key and/or lock as required. In the event that a key is not returned after check-out, we request you to contact the hotel to make arrangements for keys to be returned.