Privacy Policy

Thank you for visiting CrystalSapphire Hotel's website, social media pages, and mobile applications ("Sites"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide us when using our Sites or staying at our hotel. Whether you're booking a stay, signing up for our loyalty programs, or engaging with us through our digital and physical channels, we want you to trust that your information is handled with the highest level of care and security.

Scope of This Privacy Policy and Your Consent

By using our Sites or providing us with your personal data, you consent to the practices described in this Privacy Policy. If you disagree with any part of this policy, please refrain from using our Sites or sharing your personal information with us. We reserve the right to modify this Privacy Policy at any time, and changes will become effective when posted on this Site. We will make reasonable efforts to inform you of any significant changes, but we encourage you to review this policy regularly to stay informed about how we protect your information.

Personal Data We Collect About You

We collect personal data that you provide directly, that arises from your interactions with us, or that is necessary to offer or improve our services. This includes:

  • Personal details you provide when booking or staying with us, such as your name, email address, phone number, home and business addresses, and payment information.
  • Information about your preferences and special requests, including stay preferences and room type.
  • When you create an account on our Sites or log in, we collect identifying information such as usernames, account IDs, and authentication details, including passwords and answers to security questions.
  • If you connect using social media accounts, we may collect additional information related to those accounts.
  • Profile information you choose to provide, including profile pictures, gender, age, hobbies, and professional details.
  • Data related to your communication preferences, including your subscription preferences and the services you are interested in.
  • Transactional details when making reservations, including payment methods and billing addresses.
  • Usage information from our Sites, such as IP addresses, browser types, operating systems, and page visit details.
  • Identifying information collected during your visit to our premises, such as passport details, ID numbers, and vehicle registration.
  • Professional information if you apply for a job with us, including your employment history, educational background, and references.

How We Use This Information

We use the information collected to:

  • Process your bookings and improve your stay experience by managing reservations and sending relevant communications before and after your stay.
  • Provide personalized services and offers based on your preferences and feedback.
  • Communicate with you regarding our services, promotions, and updates that might be of interest to you.
  • Conduct statistical analysis and market research to enhance our services and tailor our offerings.
  • Ensure compliance with legal obligations and protect against fraudulent activities.

Transfer and Disclosure of Personal Data

We may disclose your personal data to third-party service providers for various purposes, including:

  • Providing services related to your booking and stay, such as processing payments and managing reservations.
  • Compliance with legal requirements or responding to lawful requests from authorities.
  • Ensuring data security through contractual agreements with subcontractors and processors.
  • Transferring data outside of the European Economic Area (EEA) where necessary, with appropriate safeguards in place.

Your Rights

You have the right to:

  • Access your personal data and request corrections or deletions where applicable.
  • Object to the processing of your data for certain purposes.
  • Withdraw your consent to processing where consent is the basis for processing your data.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected]. We are committed to addressing any issues you may have and ensuring your privacy is protected.